FAQs


How can I download the purchased files?

Downloads are available once your payment is confirmed. You will receive a download notification email separate from any transaction notification emails.

I Can’t Seem to Find My Download Notification Email.

Check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs.

I’m Having Trouble Downloading My Files.

If nothing happens when you click the download link, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If you continue to have trouble, please contact me.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact me.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please download Adobe Acrobat Reader DC, it's free, copy and paste the link into your browser: https://get.adobe.com/reader/

Can I Access My Digital Purchases From Within My Account?

At the moment, no. But if you have an Etsy account, you can purchase my Digital Sewing Patterns from my Etsy Shop. Once you've purchased the pattern on Etsy, you'll be able to access the digital files within your account. 

I've downloaded the file, but I can't find it on my device.

Check the Download folder on your device. 

Can I print the Sewing Pattern using my smartphone?

At the moment, no, since you cannot isolate the layers in Adobe Reader on smartphones.

I've opened the file, but don't see the sewing pattern.

The sewing Instructions, the Print-at-Home Sewing Pattern, and the Copy-Shop Pattern are merged into a single file. Find the Bookmarks button on the left of the screen to see and access the merged files OR go to page 2 and see the Contents of the entire file.  

 

How can I understand which pattern pages I have to print?

Go to Contents to see the pages where starts and ends the Print-at-Home Pattern or the Copy Shop Pattern. When you print, insert the pages to be printed.

 

 Last Update April 13, 2020