How can I download the purchased files?
Downloads are available once your payment is confirmed. You will receive a download notification email separate from any transaction notification emails.
I Can't Seem to Find My Download Notification Email.
Check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs.
Can I Access My Digital Purchases From Within My Account?
Yes, if you created one.
You can also purchase my Digital Sewing Patterns from my Etsy Shop, and if you have an Etsy account, you'll be able to access the digital files within your account.
I'm Having Trouble Downloading My Files.
If nothing happens when you click the download link, there may be an issue with your web browser. Disable any non-standard add-ons or toolbars that you've installed and try again.
I've downloaded the file, but I can't find it on my device.
Check the Download folder on your device.
I'm Having Trouble opening the Pattern File.
If your computer states that the file has been corrupted, delete it and try downloading it again.
If your computer cannot open the file, you may be missing the program required to open the file type. Please download Adobe Acrobat Reader DC; this software is free. Copy and paste the link into your browser: https://get.adobe.com/reader/
If it asks you a password to open, you probably use the wrong software to open the file. The pattern files are Encrypted using the latest Adobe software to avoid editing, copying, and ensuring that files are protected at all points in their journey across any device - any request to remove the encryption will not be considered. It is permitted high-quality printing of the patterns and their instructions, pattern measurement, and commenting.
If some file features like 'Bookmarks', 'Attachements' or 'Layers' are not available inside your Adobe Acrobat Reader, you can fix this issue by updating Adobe Acrobat Reader on your PC.
If you still can't open the file, don't hesitate to get in touch with me.
I've opened the file but don't see the sewing pattern.
Sewing Pattern PrintAtHome A4 / Letter and Copy Shop A0 are available as attachments inside the file you received. Find the 'Attachments' icon under the 'Bookmarks' icon on the left side of the screen, click the icon to display the available files. You can save the pattern files separately, click right on the file, and select "Save Attachment..." - this is possible only with free or paid Adobe Acrobat Reader. If you cannot find the attachments in your Adobe Acrobat Reader, please update the software.
If you need any further information or assistance, don't hesitate to get in touch with me.
Can I print the Sewing Pattern using my smartphone?
Yes, if the one purchased by you comes with the sizes saved individually and if you can set the print scale to 100% on your device.
If you can't set the print scale to 100%, I don't recommend using your smartphone to print the pattern, as a few millimeters off the scale can affect the fit of the garment. Also, if the file with individual sizes is unavailable, you cannot deselect the different layers/sizes if the file with individual sizes is unavailable.
It asks me for a password when I try to print the pattern.
If it asks you a password to print, you probably use the wrong software to open the file, open and print the pattern using Adobe Acrobat Reader.
The pattern files are Encrypted using the latest Adobe software to avoid editing, copying, and ensuring that files are protected at all points in their journey across any device - any request to remove the encryption will not be considered. It is permitted high-quality printing of the patterns and their instructions, pattern measurement, and commenting.